If you are using Windows Vista and have a problem with the recording interface , please see here for instructions, otherwise continue below.

Questions

I am having trouble creating a recording, can you offer any advice?

Please see our page on troubleshooting your recording here.

I get an error message saying I need an updated file, where can I get it?

You can download any neccessary files from our file download page here

I am getting an error while pressing the 'mixer' button / the mixer will not open.

Please download sndvol32.exe from our file download page here

I still get an error after updating my files / I have another problem. Can you help?

Please contact us with as detailed a description as possible. We will do our very best to get back to you as soon as possible although due to high numbers of downloads, we cannot guarantee this. If you have purchased access to the Lite Users Area we will ensure we get back to you within 24 hours.