HomeView Awards AffiliatesContact UsAbout Us
 
 Software

 Atmosphere Deluxe

 Sound Masker

 Tinnitus Masker Pro

 Tinnitus Tone Generator
 Support
 Technical Help
 Contact Us
 General Support FAQ
 Ordering FAQ
 







 

  <<Back To Previous Page

Software


Our Customer Service Department exists to provide its customers with prompt, friendly, excellent customer service. If you are unable to find a satisfactory answer to your question below ( or would simply prefer to speak to a human ), please contact us.

When contacting Customer Service, please be as specific as possible. If you are enquiring about an order you placed, please include your order ID, which will have been emailed to you upon ordering. If you are unable to locate your order ID, please include your name as well as the email address that you used to place your order.

If you are enquiring about a certain product, please also include the name of the product your are enquiring about in your email. This will help enable us to respond to you as quickly as possible.


Technical Support Questions

Please note specific technical support information is listed at the following pages

Atmosphere Lite / Deluxe technical support
Tinnitus Masker Pro / Deluxe technical support
Soundmasker / Soundmasker Deluxe technical support

 

General Support Questions

If I purchase one of your products, how do I get technical support in the future if I need assistance?

How long will it take for me to receive my unlock code after I've placed my order?

If I purchase one of your products, what happens about future upgrades / updates?


What happens if I register and then lose my unlock code. Can you supply me with my code?


What happens if I register and then need to re-install the product in the future, will my unlock code still work?

Do you offer discounts if I want to purchase over 10 licenses for my workplace?


What happens after my order is placed?

I can't find the answer to my question here!

 


If I purchase one of your products, how do I get technical support in the future if I need assistance?

You can contact us and we will be happy to assist with any problems you may have. You can also find the latest bugfixes and notifications on each of our products homepage.


How long will it take for me to receive my unlock code after I've placed my order?

You will receive your unlock code immediately. If you order via Paypal it may take us slightly longer to get your code to you. This will be within 12 hours.


If I purchase one of your products, what happens about future upgrades / updates?

Please see the frequently asked questions page for the appropriate product.


What happens if I register and then lose my unlock code. Can you supply me with my code?

If for any reason you have lost your original code, please drop us an email with the email you used to register ( or your Order ID ) and we'll get a new code sent to you via email within 24 hours.


What happens if I register and then need to re-install the product in the future, will my unlock code still work?

Yes, your original code will work fine. If for any reason your code no longer works, please email us and we will get a new code to you within 24 hours.


Do you offer discounts if I want to purchase over 10 licenses for my workplace or facility?

Yes, we offer generous discounts depending on the number of licenses required. Please contact us for assistance.


What happens after my order is placed?

If you have chosen the unlock code only version, you will receive your unlock code via email very shorly after the order is placed. Enter this code into your trial version and all restrictions will be removed and the program fully activated.
If you have chosen to purchase the CD rom version, you will still receive an unlock code so you may use the program while you are waiting for your CD to arrive.


I can't find the answer to my question here!

Please try our Ordering FAQ to see if we have the answer to your question. If not, or you'd just prefer to speak to a human please contact us and we will be happy to answer any questions you may have.


  <<Back To Previous Page